Cericex Privacy Policy — How Your Information Is Protected

Welcome to Cericex. This Privacy Policy ("Policy") describes what personal information we collect when you use the Cericex platform, how that information is used, and how it is kept secure. By joining Cericex, you agree to this Privacy Policy. We encourage you to read it carefully before using the platform.

Cericex collects various types of information from you. This falls into two main categories — what you provide voluntarily, and what is collected automatically while you use the platform.

Registration and account information:

• Full Name (as shown on national ID)
• Date of birth (for age verification)
• Email address and mobile number
• Current Residential Address
• Username and encrypted password

KYC verification information:

• Copy of national ID, passport, or driving licence
• Photo ID
• Proof of address document (utility bill, bank statement)

Automatically Collected Information:

• IP address and device information
• Browser type and operating system
• Activity logs and session data on the platform
• Information on cookies and similar tracking technologies
• Gaming history and transaction records

Cericex uses your information only for specific, legitimate purposes. We never use your data for any other purpose without your consent.

How your information is used:

• Account management: To create, maintain, and secure your Cericex account.
• Age & Identity Verification: To prevent minors from accessing the platform and to complete the KYC process.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer support: To respond to your questions and resolve any issues.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Fulfilling legal obligations: To comply with applicable laws and regulations.
• Service Improvements: To use analytics that help us improve the Cericex gaming experience.
• Promotional Communications: To send you offers and updates only with your consent.

Cericex may share your personal information in specific circumstances, and only with trusted partners. Even then, we share the minimum necessary data, and all partners are required to uphold the same privacy standards.

Data sharing scenarios:

• Payment Processors: Information required to complete transactions via mobile banking or online banking.
• Identity Verification Services: Accredited verification providers used to complete the KYC process.
• IT and hosting services: Technology service providers supporting platform operations.
• Law enforcement agencies: When required by a court order or valid legal request.
• Responsible gaming organisations: To identify and prevent problem gambling behavior.

Cericex uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies used by Cericex:

• Essential cookies: Required for core platform functionality. Without these, the platform will not work properly.
• Functional cookies: To remember your preferences, such as language settings and login location.
• Analytics Cookies: To collect platform usage statistics that help us improve our services.
• Security cookies: To detect fraudulent activity and keep your account secure.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the Cericex platform to stop working properly.

Cericex applies industry-leading technology and practices to protect your data. Our security systems are regularly audited by independent third parties.

• 256-bit SSL Encryption: All data exchanged between the platform and your device is encrypted.
• Two-factor authentication (2FA): Add an extra layer of security to your account.
• Secure data storage: Your information is stored on encrypted servers and protected against unauthorized access.
• Regular security audits: Regular security audits conducted by independent experts.
• Access controls: Only authorized personnel have access to specific data.
• Data backup: Regular backups ensure there is no risk of data loss.

Cericex believes you should have full control over your own data. Under this Privacy Policy, you have the following rights:

• Right to access your data: You have the right to request details on what information Cericex holds about you.
• Right to rectification: You can update any incorrect or outdated information at any time.
• Right to erasure: In certain circumstances, you may request that your data be deleted.
• Right to restrict data processing: You may object to your data being used for specific purposes.
• Right to data portability: You can receive your information in a structured format.
• Right to Withdraw from Marketing: You can opt out of promotional communications at any time.

To exercise these rights, contact the Cericex support team. We typically respond to your request within 30 days.

Cericex retains your data only for as long as necessary. All essential information is kept while your account is active. After account closure, certain data may be retained for a defined period to meet legal obligations.

Cericex strictly prohibits anyone under the age of 18 from using the platform. We are actively committed to protecting minors.

• Date of birth verification is mandatory at the time of registration.
• Age is verified through the KYC process.
• Information belonging to minors is never collected or stored under any circumstances.
• If a minor registers an account, it is immediately closed and all associated data is deleted.

Cericex reserves the right to update this Privacy Policy when necessary. We will notify you in advance of any significant changes.

• Email or platform notifications will be sent before any significant changes.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
• The date of the latest update is always shown at the top of this page.
• Previous versions of the policy are available upon request from our support team.

For any questions, concerns, or requests regarding the privacy policy, please contact the Cericex support team. We are always here to help.

• Email: [email protected]
• Support Hours: 24 hours, 7 days a week
• Response Time: Typically within 24–48 hours